Policy
How do I download my latest Annual Statement?
Can I view previous year’s Annual Statement in HLA360°?
I have just registered to HLA360°, how do I download my Annual Statement.
Guide to Investment-linked Policy Owners on Insurance Coverage
ENG BM CHI
What is an investment-linked Policy?
How an investment-linked policy works?
What are the key features of investment-linked policies?
What could reduce my investment-linked policy fund value and affect my policy sustainability?
How do premium payments affect my policy sustainability?
How do insurance charges affect my policy sustainability?
How do investment returns on my funds affect my policy sustainability?
Are projections from previous sales illustrations reflective of the current market environment?
How do I know how long my investment-linked policy coverage can be sustained?
Is it compulsory to take one of the recommendations advised by HLA to sustain policy up to full policy term?
What can I do if my investment-linked policy cannot be sustained as long as I need it to be?
What will happen if I choose not to do anything?
How about the sustainability of the new investment-linked policy I purchased recently?
What is the purpose of the new investment-linked guidelines?
Are other insurance companies having the same rules for investment-linked policies?
Who should I refer to if I require further clarification?
What is the main purpose of this portal?
What Information would I expect to see?
Why I seem be able to view only very limited details of my policies unlike what was mentioned in Q2 and A2
How do I obtain Full Access?
My mobile phone bill is under company/ supplementary line, can I still upload my bill?
Can I submit utility bill that is registered under a different name?
Can I submit other documents (eg. ID card/ passport/ bank statement/ insurance statement) for verification?
How long does it take to verify my HLA360° account for Full Access?
Can I process changes to my policy?
How do I change my Address/ Mobile Number/ Payment Method
By accessing this portal, is my personal information and policy details being compromised?
Why some of my policies are not being reflected?
If my policy has been absolutely assigned, would it appear in the listing?
What would happen should I change my contact number in the future, can I access this portal or should I have to re-register?
Where do I view my payment receipt history?
Can I make premium payment even though I do not have Full Access?
How to enquire the Guarantee Letter status and decision?
Why is deposit required for some panel hospitals?
What are the reasons causing Life Assured having to wait for a long time prior to be admitted?
Can Life Assured admit to non-panel hospital?
Can Life Assured stay in a room that charges higher than his/her room and board limit?
Can Life Assured utilise the Guarantee Letter without presenting the medical card to hospital?
What are the circumstances whereby Guarantee Letter will be declined and Life Assured will need to settle own hospital bill?
What is the next course of action for Pay & File claim after the Guarantee Letter is declined?
What are the common non-payable items?
Why Life Assured has to wait for a minimum of 4-5 hours for discharge?
Can Life Assured pay the admission bill before final Guarantee Letter is issued?
Can Life Assured enjoy the Guarantee Letter overseas?
What is Emergency Evacuation & Repatriation service?
How to file Emergency Evacuation & Repatriation claim?
Importance of Making a Nomination